Frequently Asked Questions
Everything you need to know about shopping with Dinili.
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days. Shipping costs are calculated at checkout based on your location and order size.
What is your return policy?
Dinili offers a 30-day return window for most items. Products must be in their original packaging and unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted for your safety.
Are the products on Dinili authentic and high quality?
Absolutely. We pride ourselves on sourcing products only from verified manufacturers and trusted suppliers to ensure that every item meets our strict quality control standards.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order may have already been dispatched.